PLEASE NOTE: This return and exchange policy applies ONLY to product(s) purchased from blutrack.com. If you purchased your Blu Track® products from another retailer you must return that product to that retailer in accordance with their return policy.
Most unopened items and items received in new or “As New” condition sold by Blu Track® and returned within 30 days will receive a refund or exchange.
Refunds may be offered in the form of a one-time-use store credit. Please be aware that you must use the full value of the credit in one purchase, as any leftover balance cannot be saved or applied to a future order.
The return window of items sold on blutrack.com begins once the order has been invoiced. Invoicing happens when any part of the order is shipped, delivered or made ready for pick up. Some items sold by Blu Track® may have a modified return policy noted on the receipt, packing slip, on blutrack.com or in the item description. Restocking fees may apply. Items opened or damaged or do not have a receipt may be denied a refund or exchange.
Your Blu Track® Racers and Blu Track® Physics Cars are guaranteed to be free from defects in material or workmanship for the original purchaser for 30 days from the date of purchase.
If you believe your product has a defect, please make a claim by contacting customerservice@blutrack.com. Blu Track®, at its discretion, may require proof of the product defect.
This guarantee specifically covers manufacturing defects. It’s important to understand that it does not extend to damage caused by:
This guarantee is valid only within the US.
We regret that we cannot refund delivery charges for returns or exchanges. The customer is responsible for any additional charges associated with an exchange and return. If merchandise is returned in new or “as-new” condition within 30 days of the purchase, a credit (for the item cost only, less than what you paid for shipping) will be issued to the original credit card used for purchasing the item(s). All returns & exchanges MUST include this completed form and a copy of your purchase receipt from blutrack.com.
Unfortunately, we cannot process returns for items that:
In such instances where items do not meet the above return criteria, they will not be eligible for a refund or exchange, and these items will not be returned to the customer.
In your account, select Orders to view order history on blutrack.com.
Find the order you would like to return, click “View”. To return the entire order, click “Refund my entire order”. To return a single product from the order, click “Ask for a refund” under that product.
Provide details about the return, the reason you are requesting a refund, and submit for review.
We will notify you via email upon approval.
Repackage the product in its original box.
Ensure all original components (parts, accessories, etc.) are included.
Before sealing, please make sure there are no old shipping labels, previous tracking numbers, or other potentially confusing labels visible on the outside of your package.
Clearly label your package and ship it to the following address:
Blu Track
Attn: Customer Service
122 Davidson Blvd
Anamosa, IA 52205
Choose your preferred shipping carrier to send the package.
IMPORTANT: Obtain a tracking number from your shipping carrier. This will serve as your proof of shipment and is essential for locating the package if it gets lost or delayed in transit.
Once you have the tracking number, please email it to us at: customerservice@blutrack.com.
Including your tracking number helps us monitor for your return’s arrival and can expedite the process once received.
